Refund policy

Last updated: October 22, 2026

Hair Return Policy

Because hair is a personal care product, we can only accept returns on hair that is unopened, unused and in its original sealed packaging.

Eligible returns

• Request a return within 14 days of delivery by emailing theillusionknotmethod@gmail.com with your order number.
• Bundles must be unopened, unwashed, uncut, uncolored, unbrushed and never installed, with the original packaging and seal intact.
• Once approved, ship the hair back with a trackable method. Return shipping is paid by the customer unless the error was ours.
• Approved refunds go back to your original payment method within 5 to 10 business days after we receive and inspect the hair.

Not eligible for return

• Any bundle that has been opened, washed, cut, colored, styled or installed.
• Hair returned more than 14 days after delivery.
• Sale or clearance items.

Exchanges

Ordered the wrong length or texture? Unopened bundles can be exchanged within 14 days. Email us first and we will guide you.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery with photos and your order number. We will replace it or refund you at no cost.

Install services

Install appointments are booked and paid separately through our booking page and follow our booking policy. Hair purchases are not refundable because an appointment was cancelled or rescheduled.